Return policy
Refund & Return Policy (Sports Huub)
Overview
At Sports Huub, customer satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- Item must be unused and in original packaging
- Item must be in the same condition you received it
- Proof of purchase is required
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Your refund will be processed to your original payment method
- It may take 5–10 business days to appear depending on your bank
Non-Returnable Items
Certain items cannot be returned:
- Used or damaged items not caused by us
- Clearance or final sale items (if applicable)
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Damaged or Wrong Items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos. We will replace it or refund you at no extra cost.
Contact Us
If you have any questions about returns or refunds, contact us at: info@sportshuub.com
Shipping Policy (Sports Huub)
Processing Time
All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or holidays.
Shipping Time
Estimated delivery times:
- United States: 7–15 business days
- International: 10–20 business days
Delivery times may vary depending on location and customs delays.
Shipping Confirmation
Once your order is shipped, you will receive a confirmation email with tracking information.
Tracking Your Order
You can track your order anytime using the tracking link sent to your email.
If you don’t receive tracking information within a few days, please contact us.
Delays
Sometimes shipping delays can happen due to:
- High order volume
- Customs processing
- Carrier delays
We appreciate your patience in such cases.
Lost Packages
If your order is marked delivered but not received, please contact your local carrier first. If needed, reach out to us for support.
Contact
For shipping questions:
info@sportshuub.com